Frequently Asked Questions
Why choose a 100% Soy Candle ?
- Soy wax is made from soy beans, which are a renewable resource. Soy wax is biodegradable and just plain environmentally-friendly!
- Burns longer and cooler than paraffin wax candles. We usually find that you will get 1 hour for every oz of wax.
- Soy Wax is water soluble and is easy to cleanup in the event of an accidental spill
- Longer Lasting - soy wax burns at a cooler temperature; which means your soy wax candle will burn longer
- Clean Burning - Soy Wax produces no petrol-carbon soot and is less likely to trigger allergies
- Wicks - We use Natural Cotton Wicks. No metals; such as zinc are used in our wicks. We also have started using wood wicks that are once again, All Natural with a metal sustainer to hold up the wick throughout the burn.
- It is very important that wick trimmings are not left in the candle wax. This will definitely cause black soot.
BURNING A TIMBERFLAME CANDLE
Just like anything in nature our Timberflame wood wick candles are each unique. They are made with natural, untreated wood and can sometimes be a bit temperamental.
Here are some tips to ensure your safe and happy candle burning experience.
- Light the wick all the way across, not just on one end.
- Make sure your first burn is always to full melt pool. ( liquid all the way across) This will ensure a subsequent burn to melt across and not tunnel.
- Keep away from drafts and on a level surface, and please never move a lit candle.
- Keep your wick trimmed! Knock off the black char that is left over from your last burn. The sesh will not burn again and will just fizzle out.
- Relight on an angle and use a clicker lighter.
Happy candle burning!
Shipping information for retail order:
All shipping is from Winnipeg Canada.
We ship Canada wide.
Order Processing Time: Please allow 1-2 Business days to process your order.
Payment Option: We accept Visa and MasterCard at this time.
Sales Tax: Applicable Federal and Provincial Taxes apply.
Cancellations: You may cancel your order, provided it has not yet shipped. We will refund you the amount to your credit card .